You're passionate, purpose-driven, and you envision a community of healthy and productive individuals. You care about improving lives by providing clinically excellent and accessible behavioral health services.

Join us on our mission and come be a part of our positive company culture filled with diverse talent, clinical excellence, and dedication to supporting the needs of our communities.

Salary & Benefits

• Competitive salary
• Licensure reimbursement
• Clinical supervision hours towards independent licensure
• Career advancement opportunities
• Professional development and paid CEUs
• Additional compensation for advanced licensure
• Health, dental, and vision insurance
• Long-term disability
• 401k retirement options with company match as of day one
• Generous paid leave options
• 11 paid holidays
• Flexible or work-from-home options for applicable positions
• Casual Friday-Sunday dress code

Primary Responsibilities

• Ensure the 988 TCN follow-up policy meets the standards of a 988 Lifeline Network Center, Ohio Department of Mental Health and Addiction Services and the Substance Abuse and Mental Health Services Administration.   
• Assign clients to the SPCP outreach list. Monitor that outreach has been provided.  Assist 988 staff with any challenges with providing outreach to clients on the SPCP. 
• Develop caring contact letters to be used when telephone contact is unsuccessful.  
• Work with supervisor on implementing the NCH Caring Contacts grant.  Collect and report data on the project.  Asist with creating new Caring Contacts text messages.
• Provide outreach calls to those experiencing current suicidal thoughts within the past 24 hours.  
• Work closely with the 988 Quality Assurance and Training Specialist to maintain accurate data required for the grant programs, in providing training to the 988 team on conducting an outreach call.
• Answer calls for the 988 National Suicide Prevention Lifeline (988) and TCN's local Crisis lines.

MINIMUM QUALIFICATIONS

• Education:  High School Diploma, Bachelor's degree in a Human Service field
•   preferred   
• Experience:  6 months answering crisis line or 988 calls
• Other:  Full time status

KNOWLEDGE, SKILLS & ABILITIES

• Knowledge of: Safety rules and procedures, Agency policy and procedures, Regulatory Agency requirements, documentation requirements.
• Skills: Sound analytical skills, problem-solving skills, interpersonal skills, computer literacy, multi-tasking.
• Abilities: Lifting up to 25 pounds, use of computer keyboard, sitting for periods of time, ability to see, hear, and communicate information clearly.

WORKING CONDITIONS:

• Flexible scheduling. Overlapping shifts
• May require some weekend, evening and holiday hours, exposure to CRT terminal and/or personal computer monitor and sitting for long periods of time.  Strict confidentiality is required.
• This position description does not list all the duties of the job.  You may be asked by supervisors or managers to perform other instructions and duties.  You will be evaluated in part based upon your performance of the tasks listed in the position description.