You're passionate, purpose-driven, and you envision a community of healthy and productive individuals. You care about improving lives by providing clinically excellent and accessible behavioral health services.

Join us on our mission and come be a part of our positive company culture filled with diverse talent, clinical excellence, and dedication to supporting the needs of our communities.

Salary and Benefits

• $16.64-18.89 per hour, depending upon experience 
• Licensure reimbursement
• Clinical supervision hours towards independent licensure
• Career advancement opportunities
• Professional development and paid CEUs
• Growth opportunities
• Additional compensation for advanced licensure
• Health, dental, and vision insurance
• Long-term disability
• 401k retirement options with company match as of day one
• Generous paid leave options
• 11 paid holidays (full-time only)
• Flexible or work-from-home options (depending upon position)
• Casual Friday-Sunday dress code

This position is full-time, benefits eligible, and is 1st shift Monday-Friday.

Primary Responsibilities

• Answers incoming phone calls including but not limited to
• Assist clients with scheduling or program questions
• Medication Refills
• Outreach calls
• Crisis
• Basic billing questions and over the phone payments
• Medical records
• Performs some receptionist duties
• Greets all callers using professional and pleasant conduct
• Verifies client demographic information to a degree of 100% accuracy
• Collects credit card payments, enters in to the computer software, to a degree of 100% accuracy.  Mails receipts to client upon request.
• Is responsive and accurate in directing calls to the appropriate areas
• Encourages clients to reschedule immediately when cancelling appointments, verifies medication refills needed at time of reschedule.
• Work schedule is flexible dependent upon times of high call volume
• Keeps up to date accurate records of day to day operations
• Answers calls with efficiency
• Maintains communication with the caller until the issue is resolved or question is answered.
• Knowledgeable about agency policies and procedures
• May be responsible for covering an evening shift and flex overtime.
• Reports daily activities and other pertinent information to a degree of 100% accuracy
• Locks all client information before leaving to a degree of 100% accuracy.
• Demonstrates pleasant, professional and efficient conduct in person and on the telephone as evidence by receiving no complaints regarding voice tone, accuracy, kindness, and responsiveness.
• Provides support to the clinical staff of the agency as needed. Types clinician correspondences, sends faxes, scans necessary documents to ECR and makes copies within one work day of receiving request to do so.

• Education:  High School Diploma 
• Experience:  At least one year in customer service position; at least one year working with multi-phone system. Preferably some experience in alcohol and drug-related field
• Certification:  First Aid, CPR, and Crisis training
• Other:  Ability to effectively communicate with clients and the public. Demonstrates data entry skills.

EEO Statement

TCN is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.